CONTACT US

  • You can email us any time at hey@cacecoskincare.com.

    Call or text us at (202) 556-1547 Monday - Friday between 9am - 5pm ET.

  • Yearly we have an open call for Community Testers. Join our mailing list to be notified first. We’ll also announce it on Instagram.

ORDERS

  • If your order arrives damaged or if a product is leaking, please let us know within 7 days of delivery. Please send your order number and photos of the damage to hey@cacecoskincare.com

  • If your tracking information is not showing any movement or updates, please reach out to us at hey@cacecoskincare.com. Please note in periods of high order volume your order may experience additional delays; this does not necessarily mean your package is lost.

  • Due to our fast fulfillment processing, please reach out to hey@cacecoskincare.com to change or cancel your order. We will make every effort to help make any modifications to your order, but we cannot guarantee that your order will be cancelled or modified.

  • If an item has been discounted within 7 days after your purchase date, we’re happy to honor the price adjustment. For purchases made after the sale has ended, no price adjustment will be honored.

PAYMENT

  • Your credit card will be charged at the time you place your order.

  • We accept Visa, MasterCard, American Express, Discover, Apple Pay, and PayPal.

  • Our products are rigorously tested to ensure a 6-month shelf life from their date of manufacture.

  • You are able to order samples size products for a special event or wedding. We ship samples with purchase while supplies last. We are unable to reship samples if they arrive damaged or missing.

  • Our products are formulated with non-systemic ingredients that do not enter the bloodstream. We do not use ingredients that are generally known to be avoided while pregnant/breastfeeding. While every ingredient we use in our products is evaluated for safety, we do not specifically test our products on women who are pregnant or breastfeeding. Therefore, we highly recommend consulting your doctor prior to making any changes to your skin care routine while pregnant or breastfeeding.

  • Our products are made by hand in small batches in the heart of Woodstock Georgia.

  • Every body is unique, but on average it takes 28 days for your skin cells to regenerate. Best results are seen after 4 weeks of continuous use.

  • Yes, with the expectation of TAME Beard Balm which contains organic beeswax, as well as, CALM Mineral Bath Soak which contains organic honey.

  • Our products are not certified organic, but we source organic oils and ingredients whenever possible.

  • We like to think of our fragrance as unisex musk with spicy and floral undertones.

    Our natural scent profile is very much that natural. Unscented has a subtle oatmeal profile; Rose smells like a fragrant rose, and Lavender like calming Lavender.

    Our customers love the light scent because the skin can become irritated due to strong fragrances, which we aim to avoid!

    Our fragrances are 100% alcohol-free.

PRODUCT

PROMOTIONS

  • Free Ground Shipping on USA Orders:

    Free Ground Shipping (7-10 Business Days) will be applied towards purchases totaling an aggregate of at least $100, without accounting for any shipping and handling costs. To redeem this offer, customers must have added products to their cart with a subtotal of $100 or more before checking out. Offer is valid in the continental United States only, for orders placed at Cacecoskincare.com before 12/31/23, at 11:59 P.M., Eastern Standard Time. Offer is NOT valid on international orders. Offer may not be combined with other offers, promotions, or discounts. Offer is void where prohibited by applicable law. “Ground Shipping” refers to 7-10 business days shipping offered by USPS, Federal Express or other express common carrier of CACE + CO’s choosing. “3-6 Business Days" DOES NOT refer to the time it takes for CACE + CO Skincare to process an order and/or deliver it to the carrier for shipment. CACE + CO reserves the right to cancel any promotion or offer, at any time and for any reason.

RETURNS

  • We want you to love your purchase from CACE+ CO Skincare. If you’re not 100% satisfied with a product and it’s eligible for store credit, you can start your return request here within 30 days of your order fulfillment date. Please note that all accessories are final sale and not eligible for a store credit.

  • We do understand it may take a few tries to find out a product isn’t a perfect match for your skin. We do not accept returns or exchanges for any products but are more than happy to offer you store credit.

  • We are not responsible for personal damage to an item, if an item has been dropped, spilled, stolen, etc. We cannot accept for refund or store credit.

  • You can expect to receive your store credit within one week. In many cases, you will receive a store credit sooner, but we estimate one (1) week to allow for the time required for processing. We will notify you via email with the details of your store credit and issue it in the form of a gift card.

SHIPPING

  • You will receive a confirmation e-mail once your order has been processed to the e-mail address provided at the time of checkout, which can take up to 72 hours. You will receive a second e-mail once your order has shipped, which will include your tracking number and a link to follow the journey of your package. If there is a problem with your tracking number or package delivery, please contact the courier directly prior to contacting us. Please allow 1 - 4 days for the tracking information to show. In some rare case, the tracking information may not update but you will still receive your order. Please contact us after the estimated delivery time.

    We can be reached at hey@cacecoskincare.com or (202) 556-1547, Monday through Friday, 9 AM to 5 PM PST.

  • We ship orders via USPS.

    We currently do not ship internationally.

  • Your order generally ships from Woodstock Georgia, within 3-5 business days after making your purchase.

  • Continental US - Excludes Alaska, Hawaii, Puerto Rico

    $8.50 Ground Shipping

    $15.00 3-Day Shipping

    Alaska, Hawaii, Puerto Rico

    $15.00 3-Day Shipping